Terms of Use

1. What 2Doors Is (and Isn't)

1.1 Marketplace Platform Only

2Doors provides a digital platform that allows residents of certain residential buildings and communities ("Buildings") to list, discover, and transact for goods with other residents of the same Building ("Items"). We do not own, manufacture, store, or inspect any Items; are not the buyer or seller of record for transactions between users; and are not a shipping, storage, or logistics company. Any sale or purchase is solely between users. We are not a party to those contracts.

1.2 No Property Management, No Landlord Role

2Doors is not a landlord, property manager, homeowners' association, or community association. We do not manage any Building, nor are we responsible for Building security, staff, rules, amenities, or physical conditions. 2Doors is offered as a resident amenity, NOT as the building's primary security or work-order system.

1.3 No Guarantee of Users or Items

We do not guarantee: the identity, background, or behavior of any user; the safety, legality, quality, or content of any Item or package; or that any transaction will be completed, timely, or without incident. You use the Service and interact with other users at your own risk.

2. Eligibility & Account

2.1 Minimum Age

You must be at least 21 years old to use the Service. By using the Service, you represent and warrant that you are at least 21.

2.2 Building Residency

Access to a Building's marketplace is limited to verified residents of that Building or individuals otherwise authorized by Building management. We may verify residency using location checks, lease documents, utility bills, or ID, Building email domains, or invitation codes. We may approve, deny, or revoke access at our sole discretion.

2.3 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. You agree to notify us immediately at support@msparllc.com of any unauthorized use of your account.

2.4 One Account per Person

You may not create or use multiple accounts to evade bans, manipulate pricing or ratings, or otherwise abuse the Service.

2.5 Data Analytics and Usage Tracking

By using the Service, you consent to our collection and analysis of your usage data, including but not limited to: session duration, screen views, feature usage, click timing, scroll behavior, app navigation patterns, and crash reports. This data helps us improve the Service, understand user behavior, and enhance your experience. All data is collected in accordance with our Privacy Policy and is used solely for analytics and service improvement purposes.

2.6 Notification Preferences

You may choose to receive notifications via email and/or phone number. By providing your email or phone number and consenting to notifications, you agree to receive transactional, marketing, and promotional communications from us. You can update your notification preferences at any time in your account settings.

3. Listings, AI Suggestions & Responsibility for Content

3.1 Your Listings

You are solely responsible for all information you provide, including titles and descriptions; photos and media; condition, defects, authenticity, and suitability of Items; any pickup or hand-off arrangements. You must ensure that your listings are truthful, accurate, and comply with all applicable laws and Building rules.

3.2 AI-Generated Titles, Descriptions, and Pricing Suggestions

We may use AI tools to suggest titles, descriptions, categories, conditions, or prices for your Items. These are only suggestions and may be incomplete, inaccurate, or inappropriate. You must review and approve any AI-generated content before publishing a listing. You remain fully responsible for the accuracy, legality, and completeness of your listings.

3.3 No Responsibility for Item Content or Description

To the maximum extent permitted by law, we do not assume any responsibility or liability for the content, quality, condition, safety, legality, or packaging of any Item; and do not assume any responsibility for the truthfulness, accuracy, or completeness of any listing, description, photo, or claim made by users. All Items are provided "as is" by users.

3.4 Our Right to Edit or Adjust Prices Displayed

By creating a listing, you authorize us to display a total price to buyers that may include your stated Item price, applicable platform fees, taxes, and any discounts or promotions you choose to participate in; correct obvious typographical or input errors; and adjust how prices, fees, and taxes are presented to buyers.

3.5 Prohibited Items

You may not list, buy, or sell illegal drugs or controlled substances; weapons, ammunition, explosives, or related parts; stolen or misappropriated property; counterfeit or intellectual-property-infringing goods; hazardous or regulated materials; Items that violate your Building's rules or fire/safety codes; pornographic or obscene content; any Item whose sale is prohibited by law.

4. Payments, Stripe, Refunds & Chargebacks

4.1 Payments via Stripe or Other Processors

All payments on the Service are processed by third-party payment processors such as Stripe and/or card networks and banks. We do not process card payments ourselves. By using the Service, you agree to comply with the terms and policies of our payment processors.

4.2 Platform Fees for Items

For each completed sale of an Item initiated through the Service: If the Item's sale price is under US $25.00 → a flat platform fee of US $4.00 applies; If the Item's sale price is between US $25.00 and US $49.99 → a flat platform fee of US $8.00 applies; If the Item's sale price is US $50.00 or more → a platform fee of 15.5% of the Item sale price applies.

4.3 Holding Funds & Payouts

We may hold funds for a period of time to cover potential disputes, refunds, or chargebacks; delay or withhold payouts where we suspect fraud, abuse, violation of these Terms, or where required by law or payment networks; debit your balance or future payouts to cover refunds we issue to buyers, chargebacks and associated processor fees, platform fees, and any other amounts you owe us under these Terms.

4.4 7-Day Refund Window

The buyer has 7 calendar days from the time the Building desk or receiving area first marks the Item as delivered/ready for pickup to request a refund through the Service. This 7-day period is a strict deadline. Refund requests submitted after the 7-day window will be automatically declined.

4.5 Stripe Disputes and Chargebacks

Cardholders may dispute charges directly with their bank or card issuer, which can result in chargebacks or payment disputes. The bank, card network, and payment processor ultimately decide the dispute outcome. We do not control and cannot guarantee the result.

4.6 Tax Responsibility

You, as a seller, are SOLELY responsible for: reporting ALL income from sales made through the Service to tax authorities; determining your tax obligations based on your jurisdiction; filing tax returns and paying all applicable taxes; consulting with a qualified tax professional; maintaining accurate records of all transactions.

5. Delivery & Safety

You are solely responsible for choosing whether, when, and where to meet another user; assessing risks and taking appropriate precautions; protecting your personal property and your residence. If you leave Items in a lobby, locker, package room, or with Building staff, you do so at your own risk. Neither 2Doors nor the Building becomes a bailee or custodian of your property.

6. User Conduct & Building Rules

You agree not to use the Service for any unlawful purpose; harass, threaten, stalk, or harm any person; use hate speech, discriminatory, or abusive language; post false, misleading, or fraudulent information; manipulate or interfere with pricing, ratings, or search results. You must comply with all applicable rules and regulations of your Building.

7. Content, IP & License

You retain ownership of any content you upload ("User Content"), but you grant 2Doors a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, host, store, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in connection with operating, marketing, and improving the Service.

8. Suspension & Termination

We may, at any time and in our sole discretion, with or without notice, suspend or terminate your account; remove or hide any listing or content; restrict your access to part or all of the Service if we believe you have violated these Terms, Building rules, or any applicable law, or if we determine that your conduct creates risk or potential legal exposure for us, other users, or any Building.

9. Disclaimer of Warranties

To the maximum extent permitted by law, the Service is provided on an "AS IS" and "AS AVAILABLE" basis. We make no representations or warranties of any kind, express, implied, statutory, or otherwise, including without limitation any implied warranties of merchantability, fitness for a particular purpose, non-infringement, quiet enjoyment, or that the Service will be uninterrupted, secure, or error-free. You use the Service at your sole risk.

10. Limitation of Liability

To the maximum extent permitted by law, in no event shall MS PAR LLC or its affiliates, officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages. Our total aggregate liability for all claims arising out of or relating to the Service will not exceed the greater of: (1) the total platform fees you paid to us in the one (1) month immediately preceding the event giving rise to the claim; or (2) US $50.

11. Indemnification & Release

You agree to indemnify, defend, and hold harmless MS PAR LLC and its affiliates, officers, directors, employees, and agents from and against any claims, demands, damages, losses, liabilities, and expenses arising out of or related to your use of the Service; your Items, listings, or User Content; your interactions with other users or any Building; your violation of these Terms or any applicable law.

12. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Florida, without giving effect to its conflict of law principles. Any disputes arising out of or relating to these Terms or the Service shall be resolved in the courts of Florida.

13. Changes to These Terms

We may modify these Terms from time to time. When we do, we will update the "Last Updated" date and may provide notice through the Service or by email where required by law. If you continue to use the Service after updated Terms become effective, you agree to be bound by the revised Terms.

14. Miscellaneous

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect. Our failure to enforce any right or provision of these Terms is not a waiver of such right or provision. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

15. Contact

If you have any questions about these Terms or the Service, please contact: