Terms of Use
Last Updated: February 1st, 2026
Effective Date: February 1st, 2026
These Terms of Use ("Terms") form a binding agreement between you and MS PAR LLC, a Florida limited liability company ("2Doors", "we", "us", or "our"). These Terms govern your access to and use of our mobile applications, websites, and related services (collectively, the "Service").
By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. What 2Doors Is (and Isn't)
1.1 Marketplace Platform Only
2Doors provides a digital platform that allows residents of certain residential buildings and communities ("Buildings") to list, discover, and transact for goods with other users in the same Building ("Items"). We do not own, manufacture, store, handle, transport, deliver, or inspect Items; are not the buyer or seller of record for transactions between users; and are not a shipping, storage, or logistics company. Any sale or purchase is solely between users. We are not a party to those contracts.
1.2 No Property Management, No Landlord Role
2Doors is not a landlord, property manager, homeowners' association, or community association. We do not manage any Building, nor are we responsible for Building security, staff, rules, amenities, or physical conditions. 2Doors may be offered as a resident amenity, but it is not the Building's primary security, receiving, concierge, or work-order system.
1.3 No Guarantee of Users, Items, Delivery, or Outcomes
We do not guarantee: the identity, background, or behavior of any user; the safety, legality, quality, or content of any Item; that delivery will occur; or that any transaction will be completed, timely, or without incident. You use the Service and interact with other users at your own risk.
1.4 Building Rules Control On-Property
Buildings may have package and delivery rules (including restrictions on lobby drops, front desk acceptance, or access to floors). You are solely responsible for understanding and complying with your Building's rules. If there is a conflict between these Terms and Building rules on property, Building rules control inside the property.
2. Eligibility & Account
2.1 Minimum Age
You must be at least 21 years old to use the Service. By using the Service, you represent and warrant that you are at least 21.
2.2 Building Residency & Verification
Access to a Building marketplace may be limited to verified residents (or persons otherwise authorized by Building management). We may verify residency using documents, building invitations/codes, building emails, IDs, or other reasonable methods. We may approve, deny, or revoke access at our sole discretion.
We reserve the right to request your real name, government-issued identification, proof of residency, or other verification information at any time, for any reason, including but not limited to: fraud prevention, account security, dispute resolution, compliance with legal obligations, or investigation of policy violations. Failure to provide requested verification information within a reasonable time period may result in account suspension or termination.
2.3 Account Security
You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. You agree to notify us immediately at support@msparllc.com of any unauthorized use.
2.4 One Account per Person; Anti-Evasion
You may not create or use multiple accounts to evade bans, manipulate the Service, avoid fees, or otherwise abuse the Service. We may use technical, payment, and identity signals (including device identifiers and payment processor identifiers such as Stripe Customer IDs and Stripe Connect Account IDs) to detect and prevent abuse. We may restrict, suspend, or terminate accounts at our discretion.
2.5 Data Analytics, Moderation, and Safety Controls
By using the Service, you consent to our collection and analysis of usage data (e.g., session duration, screen views, feature usage, click timing, scroll behavior, navigation patterns, crash logs) and safety-related signals used to protect the marketplace (e.g., detection of suspected spam, fraud, harassment, or off-platform circumvention). All data is collected and used in accordance with our Privacy Policy.
2.6 Notifications
By providing your email and/or phone number and enabling notifications, you agree to receive transactional communications (e.g., purchase, delivery, dispute updates) and, if you opt in, marketing communications. You may update notification preferences in-app where available.
3. Listings, AI Suggestions & Responsibility for Content
3.1 Your Listings
You are solely responsible for all information you provide, including title/description, photos/media, condition, defects, authenticity, and legality of Items, and compliance with Building rules.
3.2 AI-Generated Suggestions
We may use AI tools to suggest titles, descriptions, categories, condition tags, or pricing. These are only suggestions and may be inaccurate. You must review and approve any AI-assisted content before publishing. You remain fully responsible for your listing.
3.3 No Responsibility for Item Quality or Claims
To the maximum extent permitted by law, we are not responsible for the quality, safety, legality, packaging, or accuracy of any listing or Item. Items are provided "as is" by users.
3.4 Price Display and Fee Presentation
We may display total prices including fees, taxes, discounts, or promotions and may correct obvious typographical errors. We may change platform fees on a going-forward basis by updating these Terms and/or the Service.
3.5 Prohibited Items
You may not list or transact in illegal goods, weapons/ammunition/explosives, stolen goods, counterfeit goods, hazardous regulated materials, items violating Building rules/fire codes, obscene content, or items prohibited by law. We may remove listings at any time.
3.6 Violation Penalties
If you violate these Terms by posting or transacting in: (a) sexually explicit or pornographic content; (b) illegal goods or services; (c) fraudulent activity; or (d) impersonating another individual or entity, you agree that we may charge a penalty of US $1,000.00 plus any applicable processing fees to your registered payment method. This penalty is in addition to any other remedies available to us, including account suspension or termination, removal of content, and legal action. You authorize us to debit this penalty amount from your payment method on file or from any funds held in your account.
4. Payments, Stripe, Refunds, Disputes & Chargebacks
4.1 Payments via Stripe or Other Processors
Payments are processed by third-party processors (e.g., Stripe). We do not process card payments ourselves. You agree to comply with processor terms.
4.2 Platform Fees
Platform fees apply as disclosed in the Service at the time of checkout or listing. Fee schedules may vary by item price tier and may be changed on a going-forward basis.
FEE AND TAX CHANGES: We may change fees at any time for future transactions. Your continued use after changes constitutes acceptance.
4.3 Holding Funds; Payout Timing; Reserves
We may hold funds for a period to cover disputes, refunds, chargebacks, fraud risk, or as required by processors/networks. We may delay payouts, apply rolling reserves, or withhold payouts where we suspect fraud/abuse/violation or where required by law or processor rules.
4.4 Account Debiting Authorization (Seller Authorization)
By using the Service as a seller, you authorize us (and our processors) to debit your Stripe Connect balance and/or future payouts for refunds, chargebacks, processor fees, platform fees, dispute-related charges, reimbursement amounts we pay to buyers under these Terms, and any other amounts owed under these Terms.
4.5 Authorization Holds; Capture; Order Acceptance
For many purchases, we may place an authorization hold on the buyer's payment method at purchase. If the seller accepts the order, the payment is typically captured at acceptance (subject to processor rules). If an order is not accepted within the time limit, the authorization may be released and the order may be canceled automatically.
4.6 Delivery Preferences, Delivery Proof, and "Delivered" Status
The Service may allow buyers to select a delivery preference (e.g., door delivery, lobby/receiving area, front desk) depending on Building settings. Delivery preferences may be locked once set.
We may require sellers to submit delivery proof (including one or more photos captured using the in-app camera) before an order can be marked "Delivered." Delivery photos may be watermarked with order identifiers, timestamps, building name, and delivery method and may be visible to the buyer and seller.
Important: Delivery proof is evidence for dispute review; it is not a guarantee of actual receipt and does not make 2Doors a delivery company or custodian of Items.
4.7 Refund Window (Hybrid Model) & Refund Rules
4.7.1 Refund Window Start Time
Unless otherwise stated in the Service, the buyer has 7 calendar days from the time the seller submits the required delivery proof and the Service records the order as "Delivered" (the "Delivery Time") to request a refund or open a dispute through the Service. The Delivery Time is based on our server records.
4.7.2 Refunds and Returns
Refund eligibility may depend on the reason for the refund and whether the Item is returned (if return is required). We may require return proof before issuing a refund, including photo proof or other documentation. The Service may specify return steps and deadlines.
Fees: Platform fees, processing fees, and other fees may be non-refundable except where required by law or where we determine, in our sole discretion, that a refund of fees is appropriate (for example, seller fraud or platform error).
4.7.3 No Refunds for Certain Claims
We may deny refunds where: (a) the buyer fails to act within the refund window; (b) the buyer cannot provide required return proof where a return is required; (c) fraud/abuse is suspected; or (d) other exclusions disclosed in the Service apply.
4.7.4 Refund Fee Scenarios and Calculations
2Doors uses a hybrid refund policy that determines who pays fees based on two critical factors: (1) Return Reason (who is at fault), and (2) Item Condition (the physical state of the returned item).
(a) Return Reasons Buyer Choice Reasons (buyer's responsibility): "Changed my mind" or "No longer needed" Seller Fault Reasons (seller's responsibility): "Item not as described," "Item damaged/defective," or "Wrong item received"
(b) Item Conditions For Buyer Choice Returns: "Unused" (item never used, original condition), "Used" (item was used by buyer), or "Damaged" (item was damaged by buyer) For Seller Fault Returns: All above conditions plus "Arrived Damaged" (item arrived damaged/defective, not buyer's fault)
(c) Fee Types and Calculations Stripe Processing Fee: Approximately 2.9% + $1.00 per transaction (includes $0.30 payment processing + $0.70 tax API fees) Platform Penalty: 50% of the platform fee (typically ~3.5% of order subtotal) applied when item was used or damaged by buyer
(d) Complete Fee Scenarios
Scenario 1 - Buyer Choice + Unused Item: If you return an item because you changed your mind or no longer need it, AND the item is in unused/original condition:
• You pay: Stripe processing fee (~3% of total)
• You do NOT pay: Platform penalty (item unused)
• Platform absorbs: $0
• Example: On $100 order, you receive ~$97 refund
Scenario 2 - Buyer Choice + Used/Damaged Item: If you return an item because you changed your mind or no longer need it, AND you used or damaged the item:
• You pay: Stripe processing fee (~3%) + Platform penalty (~3.5%)
• Platform absorbs: $0
• Example: On $100 order with $7 platform fee, you receive ~$93.50 refund (pay ~$3 Stripe fee + ~$3.50 platform penalty)
Scenario 3 - Seller Fault + Unused Item: If you return an item due to seller's fault (wrong item, not as described, defective) AND item is unused:
• You pay: $0 (FULL REFUND)
• Platform absorbs: Stripe processing fee (~3%)
• Example: On $100 order, you receive $100 full refund
Scenario 4 - Seller Fault + Used by Buyer: If you return an item due to seller's fault BUT you used or damaged it:
• You pay: Platform penalty (~3.5%)
• Platform absorbs: Stripe processing fee (~3%)
• Example: On $100 order with $7 platform fee, you receive ~$96.50 refund (platform absorbs ~$3 Stripe fee, you pay ~$3.50 penalty for using/damaging)
• Reason: Even though seller was at fault, you are still penalized for using/damaging the item
Scenario 5 - Seller Fault + Arrived Damaged: If you return an item due to seller's fault AND item arrived damaged (not your fault):
• You pay: $0 (FULL REFUND)
• Platform absorbs: Stripe processing fee (~3%)
• Example: On $100 order, you receive $100 full refund
• Important: This is why we distinguish "Arrived Damaged" from "Damaged" - to protect buyers from being penalized for damage that was seller's fault
(e) Context-Aware Item Condition Selection When confirming return delivery, the available item condition options shown to you depend on your return reason:
• For Buyer Choice returns: You can select "Unused," "Used," or "Damaged"
• For Seller Fault returns: You can also select "Arrived Damaged" to indicate the damage was not your fault
(f) Refund Breakdown Transparency You can view a complete breakdown of your refund calculation by selecting "Understand My Refund" in the order details, which shows: original amount paid, Stripe processing fee (if applicable), platform penalty (if applicable), and final refund amount you will receive.
4.8 Auto-Confirmation; Buyer Responsiveness
The Service may show an order as "auto-confirmed" if the buyer does not respond within a stated time (e.g., 48 hours) after Delivery Time. Auto-confirmation may affect user experience and dispute prioritization but does not waive the buyer's rights to dispute within the 7-day refund window unless explicitly stated in the Service and permitted by law.
4.9 Disputes; Immediate Fund Freeze; Automated Signals
If a buyer opens a dispute (e.g., "I didn't receive it" or "Issue with delivery"), we may freeze funds immediately pending resolution. We may use automated systems (including AI-based analysis) to help detect fraud or validate delivery proof; such systems are not guaranteed to be accurate. Final outcomes may depend on available evidence, user history, and platform rules.
Users must provide requested evidence within the time limit we specify (for example, 48 hours after request), or we may decide the dispute based on available information.
4.10 Chargebacks and Payment Processor Disputes
Cardholders may file disputes/chargebacks with their bank. Banks, card networks, and processors decide outcomes. If a chargeback occurs, disputed amounts and fees may be debited from us; we may debit sellers accordingly under Section 4.4. You agree to cooperate fully, provide evidence promptly, and acknowledge that we may concede disputes where evidence is insufficient or time limits are missed.
4.11 No Off-Platform Payments; Anti-Circumvention
You may not arrange payment outside the Service for transactions initiated through the Service (cash, Venmo, Zelle, bank transfer, etc.) or attempt to avoid fees. We may monitor and restrict messages that appear to facilitate off-platform payments (e.g., phone numbers/emails) and may suspend or terminate accounts for circumvention attempts.
4.12 Tax Responsibility
Sellers are solely responsible for income reporting and taxes. We do not provide tax advice. We may provide tax forms if required by law (e.g., through Stripe). You agree to indemnify us for tax-related claims arising from your use.
5. Delivery, Access, and Safety
5.1 No Supervised Meetups; No Custody
2Doors does not supervise physical exchanges. Where the Service provides delivery options, users must follow the in-app delivery flow and Building rules. 2Doors does not take possession of Items and is not a bailee, custodian, insurer, or warehouse.
5.2 Door Delivery (Opt-In) Rules; No-Knocking Policy
If door delivery is available and selected, the buyer acknowledges that door delivery involves increased privacy and access considerations and accepts the associated risks.
Where indicated in the Service, door delivery may require a delivery time window and specific photo proof. Sellers must follow the NO KNOCKING / NO CONTACT policy if stated in-app. Harassment, stalking, threats, or unwanted contact is strictly prohibited and may result in immediate suspension or termination.
Important: 2Doors cannot physically enforce behavior in buildings and is not responsible for in-person conduct, but may take enforcement actions within the Service.
5.3 Lobby/Receiving Area and Front Desk Deliveries
If Items are left in lobbies, receiving areas, package rooms, or with building staff, risk of theft/loss may be higher. Building staff may refuse items or be unavailable. Users accept these risks, and 2Doors is not responsible for building staff decisions or building security.
6. Optional Delivery Protection Plan (Not Insurance)
6.1 Description
The Service may offer an optional "Delivery Protection" feature (the "Protection Plan") that provides limited reimbursement in certain theft/loss scenarios after Delivery Time. The Protection Plan is not insurance and is offered as a limited, discretionary reimbursement program subject to eligibility rules, caps, deductibles, exclusions, and verification.
6.2 Availability and Eligibility
Protection Plan may be offered only for certain delivery methods (e.g., lobby/receiving area or front desk) and not for others (e.g., door delivery). Eligibility may require valid delivery proof (including watermarked in-app photos), timely claim submission, and account standing.
6.3 Tiers, Caps, Deductibles
Where offered, the Protection Plan may have tiers with maximum coverage limits (e.g., up to $75 / $150 / $250). Deductibles may apply and may be calculated as the greater of $12 or 15% of item price (or as shown in the Service). Reimbursement will not exceed the tier cap and may be reduced by deductible and other limits.
6.4 Claim Window and Limits
Claims must be initiated within the timeframe shown in the Service (e.g., within 48 hours after Delivery Time). We may limit claims (e.g., one protected claim per user per 60 days) and may deny claims for suspected abuse.
6.5 Exclusions
The Protection Plan may exclude (without limitation): wrong address, buyer-authorized access issues, buyer fraud, missing/invalid proof, late claims, prohibited items, off-platform arrangements, or claims involving door delivery (if excluded).
6.6 Fees Non-Refundable
Protection Plan fees are generally non-refundable once purchased, except where required by law or if we determine otherwise in our discretion.
7. Content, IP & License
7.1 Your Content; Delivery Photos
You retain ownership of User Content you upload, but you grant 2Doors a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, reproduce, modify, process, and display it to operate and improve the Service, including for dispute review, fraud prevention, and customer support.
7.2 Photo Retention and Deletion
Delivery proof photos may be retained for a limited period (e.g., up to 180 days) for dispute handling, fraud prevention, and compliance, then deleted according to our retention policies, except where longer retention is required by law, payment processors, or active disputes/chargebacks.
7.3 Our IP
All rights in and to the Service (excluding User Content) are owned by or licensed to MS PAR LLC. You may not use our trademarks without permission.
8. Suspension & Termination
We may suspend or terminate accounts, remove listings, or restrict access at our discretion if we believe you violated these Terms, Building rules, or law, or if your conduct creates risk. Certain provisions survive termination.
8.1 Identity Verification Requirements
We reserve the right to request your real name, government-issued identification, proof of residency, or other verification information at any time. Failure to provide requested verification within a reasonable time period may result in account suspension, termination, or restriction of access to certain features. We may use this information to verify your identity, prevent fraud, resolve disputes, comply with legal obligations, or investigate potential policy violations.
9. Disclaimer of Warranties
To the maximum extent permitted by law, the Service is provided "AS IS" and "AS AVAILABLE." We disclaim all warranties.
10. Limitation of Liability
To the maximum extent permitted by law, MS PAR LLC and its affiliates are not liable for indirect, incidental, special, consequential, punitive damages, or loss of profits/data/goodwill. Our total aggregate liability will not exceed the greater of: (1) platform fees you paid us in the one (1) month before the event giving rise to the claim; or (2) US $50.
11. Indemnification & Release
11.1 Indemnification
You agree to indemnify and hold harmless MS PAR LLC from claims arising from your use, listings, Items, delivery actions, interactions, building rule violations, and legal violations.
11.2 Release
You release MS PAR LLC from claims arising from disputes between users and between users and Buildings, to the maximum extent permitted by law.
12. Governing Law & Dispute Resolution
These Terms are governed by Florida law. Disputes will be resolved in the courts of Florida.
13. Changes to These Terms
We may modify these Terms from time to time. Continued use after changes become effective constitutes acceptance.
14. Miscellaneous
Severability, no waiver, assignment, entire agreement, and related boilerplate apply.
15. Contact
MS PAR LLC Email: support@msparllc.com Address: 5401 S Kirkman RD STE 560, Orlando, FL 32819, United States